Help Center

Yes, TrulyCodes is completely free! You can browse, search, copy, and use all discount codes unlimited times without paying any fees. We maintain the platform through merchant partnerships and community contributions, which means the services you enjoy do not require paid subscriptions or hidden fees.

Unlike some other platforms, we do not charge users any membership fees, upgrade fees, or "premium code" fees – all verified codes are available to everyone. This is why millions of users in Europe and the US choose us as their daily money-saving tool.

Absolutely no registration required! You can directly access the website or install the browser extension, search for merchants, view discount codes, and copy and use them without logging in. However, if you want to enjoy the following additional features, you will need to register and log in for free:

• Subscribe to discount notifications for specific merchants or categories (email notifications)
• Save personal favorites and view usage history
• Manage privacy settings or delete data

The registration process only requires an email address or Google account and takes only a few seconds, and we never force you to register.

We offer several convenient ways to get help, with response times usually within a few hours on weekdays:

• Preferred method: Log in and go to "Personal Center → Help and Feedback" to submit a problem form (attaching screenshots or order details is most effective).
• Email support: Send to our support email, providing your username, problem description, and relevant links.

We value every piece of feedback, which helps us maintain a high accuracy rate.

Even codes with the "Verified" label may not work in some cases. This is common because discount codes are ultimately controlled by the merchant. We remove expired codes and verify new codes daily, but the following factors may still cause them to be invalid:

1. Usage limit reached: The code has a total usage limit, such as 1000 uses or one use per person, and has already been used up.
2. Cart conditions not met: Limited to specific categories, e.g., clothing only (excluding shoes), specific brands, minimum purchase threshold (e.g., $50+), new user exclusive, or excluding certain items such as gift cards or discounted items.
3. Special requirements not met: Requires other promotions, member-exclusive offers, app-exclusive offers, first-time purchase, specific payment methods, etc.
4. Merchant temporary changes: Merchants may remove or modify rules a few minutes/hours before you use the code, or the code may become invalid due to stock depletion.
5. Technical/Regional issues: Browser cache, VPN/proxy, regional mismatch, e.g., a US-only code won't work in the EU.

Practical suggestions:

• Read the detailed "Terms of Use" and "Restrictions" below the code first; we will try to list all known rules.
• Try 2–3 alternative codes; we usually display multiple options.
• Clear your browser cache/cookies, or switch to incognito mode/a different browser.
• If it still doesn't work, please click "Report this code as invalid" next to the code – we will investigate immediately and update the status within a few hours. Thank you for your report; this helps us maintain industry-leading accuracy.

Don't worry, most cases can be solved with simple steps. Please try the following in order:

1. Check cart conditions: Ensure the total amount meets the minimum spending requirement, the items meet the category requirements, and there are no excluded items.
2. Copy accurately: Click the "Copy" button directly to avoid manual input errors such as spaces/case sensitivity.
3. Browser environment: Switch to incognito mode, disable other extensions, especially ad blockers, or try Chrome/Edge/Firefox.
4. User type matching: If it's "New Customer Only" or "Existing User Reorder," confirm that your account meets the requirements; some codes can only be used once.
5. Additional tips: Remove potentially conflicting items from your cart, refresh the page multiple times, or try different devices (mobile vs. computer).
6. Still not working? Click "Report this code as invalid" and select the reason, e.g., "Expired," "Doesn't apply," and attach a screenshot. Our community and team will verify and remove/replace it as soon as possible, usually within 24 hours.

Your feedback is invaluable to us – it helps TrulyCodes achieve a success rate far above average.

Most merchants only allow one discount code per shopping cart. Trying to stack them usually results in the later code being invalid or overwriting the previous one.

A few merchants support stacking, e.g., platform coupons + store coupons + category coupons. We will clearly indicate "Stackable" or "Can be used with promotions" in the code description.

Money-saving tips:

• Prioritize using the code with the biggest discount; we sort them by % off or $ off.
• Check for site-wide promotions that can be combined with discount codes, e.g., free shipping thresholds.
• If stacking is supported, it's recommended to use fixed-amount discounts first, then percentage discounts, as the order sometimes affects the final amount.

If unsure, check the code details or the merchant's website rules.

Absolutely not. We strictly adhere to our privacy policy and only collect and use the minimum necessary data to match discount codes (e.g., visited merchant URLs and shopping cart page information, processed locally by the browser extension).

We do not:

• Sell, rent, or share your personal information with third parties (unless legally required, such as by court order).
• Track your complete browsing history or non-shopping-related activities.
• Collect sensitive information such as passwords, full credit card numbers, or payment details.

All data processing complies with GDPR (EU), CCPA/CPRA (California), and other privacy regulations. We use anonymization, encrypted transmission (HTTPS/SSL), and conduct regular audits. For details, please see our Privacy Policy.

Yes, we use the highest industry standards to protect your account and any financial information:

• Full site HTTPS/SSL encryption to prevent data interception.
• We do not store complete payment information.
• Passwords are stored using strong hashing encryption.
• Two-factor authentication (2FA) is supported to enhance account security.

If you have any security concerns, please contact us immediately, and we will assist in investigating and protecting your account.

We respect your "right to be forgotten":

1. Log in to your account → Go to "Personal Settings" or "Account Management".
2. Find the "Privacy and Data" section.
3. Click "Delete Account" or "Request Data Deletion".
4. Confirm as prompted.

After deletion, all personal data (including usage records, subscriptions, and contribution history) will be permanently deleted within 30 days and cannot be recovered. We will retain minimal anonymous logs to comply with legal requirements (such as anti-fraud). This process fully complies with GDPR/CCPA standards.

TrulyCodes is an independent coupon aggregation platform. We only collect, display, and verify promotional codes from merchant websites, community users, email newsletters, and other public sources. We do not issue, generate, or control these codes, nor do we have a direct partnership with merchants (unless explicitly stated as an affiliate partner).

Any problems arising from the use of promotional codes – including but not limited to:

• Invalid or inapplicable codes
• Incorrect discount amounts
• Order processing failures
• Merchant refusal to apply the code, temporary account flagging
• Fulfillment, shipping, returns, refunds, or any transaction disputes

are the direct responsibility of you (the user) and the merchant/retailer. We assume no responsibility, liability, or obligation for these issues.

We are committed to providing the latest and most accurate discount information:

• Expired codes are automatically removed daily
• Continuously updated through community reports and automated checks
• Codes marked "Verified" have been successfully tested daily

However, the final validity, rules, and availability of promotional codes are determined by the merchant and may change at any time (without prior notice).

Recommendation:

Always read the code's "Terms and Conditions" before use and confirm on the merchant's website. If a code is invalid, please report it to us – we will process it quickly to help the entire community. For any order issues, please contact the merchant's customer service directly; they have complete order information and can provide support.